The Silent Type:
Silent
types are those who refuse to say a word. Dealing with such a customer is often
monotonous & fearsome as you don’t know what is going on in his mind. There
are two ways to deal with such customer.
First,
the customer might be timid and hesitating then take the silence as the consent
and sales talk should be in such a way to exploit the customer to the
advantage. Secondly, it might possible that customer using the silence as a defense,
then a persistent friendliness from the salesman’s part would bring good
results.
The Talkative Type:
He should
be permitted to talk for sometime and then with conversation should be
tactfully capped between the logical pause by bringing him around to the goods offered.
The Argumentative Type:
Patience
and restraint in dealing with this type will pay good results. Never argue
& lose temper but persuade.
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