Retailing consists of the sale of goods or
merchandise for personal or household consumption either from a fixed location
such as a department store or kiosk, or from a fixed location and related
subordinated services. In commerce, a retailer buys goods or products in large
quantities from manufacturers or importers, either directly or through a wholesaler,
and then sells individual items or small quantities to the general public or
end-user customers, usually in a shop, also called a store. Retailers are at
the end of the supply chain. Marketers see retailing as part of their overall distribution
strategy.
Shops
may be on residential streets, or in shopping streets with few or no houses, or
in a shopping center. Shopping streets may or may not be for pedestrians only.
Sometimes a shopping street has a partial or full roof to protect customers
from precipitation. Online retailing, also known as e-commerce is the latest
form of non-shop retailing.
Shopping
generally refers to the act of buying products. Sometimes this is done to
obtain necessities such as food and clothing; sometimes it is done as a recreational
activity. Recreational shopping often involves window shopping (just looking,
not buying) and browsing and does not always result in a purchase.
Retail pricing
The pricing
technique used by most retailers is cost-plus pricing. This involves adding a markup
amount (or percentage) to the retailers cost. Another common technique is suggested
retail pricing. This simply involves charging the amount suggested by the
manufacturer and usually printed on the product by the manufacturer.
In
Western countries, retail prices are often so-called psychological prices or
odd prices: a little less than a round number, e.g. $6.95. In Chinese
societies, prices are generally either a round number or sometimes a lucky
number. This creates price points.
Often
prices are fixed and displayed on signs or labels. Alternatively, there can be price
discrimination for a variety of reasons. Unorganized retailer charges higher
prices to some customers and lower prices to others. For example, a customer
may have to pay more if the seller determines that he or she is willing to. The
retailer may conclude this due to the customer's wealth, carelessness, lack of
knowledge, or eagerness to buy. Price discrimination can lead to a bargaining
situation often called haggling — a negotiation about the price.
Economists
see this as determining how the transaction's total surplus will be divided
into consumer and producer surplus. Neither party has a clear advantage,
because the threat of no sale exists, whence the surplus vanishes for both.
Retailers
who are overstocked, or need to raise cash to renew stocks may resort to
"Sales", where prices are "marked down", often by
advertised percentages - "50% off" for example."Sales" are
often held at fixed times of the year, for example end-of-season sales.
Retail
comes from the French word retaillier which refers to "cutting off
, clip and divide" in terms of tailoring (1365). It first was recorded as
a noun with the meaning of a "sale in small quantities" in 1433 (French).
Its literal meaning for retail was to "cut off, shred,
paring". Like the French, the word retail in both Dutch and German
(detailhandel and Einzelhandel respectively) also refer to sale of small
quantities or items.
Retail types
There
are three major types of retailing. The first is the market, a physical
location where buyers and sellers converge. Usually this is done on town
squares, sidewalks or designated streets and may involve the construction of
temporary structures (market stalls). The second form is shop or store trading.
Some shops use counter-service, where goods are out of reach of buyers, and
must be obtained from the seller. This type of retail is common for small
expensive items (e.g. jewelry) and controlled items like medicine and liquor. Self-service,
where goods may be handled and examined prior to purchase, has become more
common since the Twentieth Century. A third form of retail is virtual retail,
where products are ordered via mail, telephone or online without having been
examined physically but instead in a catalog, on television or on a website.
Sometimes this kind of retailing replicates existing retail types such as online
shops or virtual marketplaces such as eBay.
Buildings
for retail have changed considerably over time. Market halls were constructed
in the middle ages, which were essentially just covered marketplaces. The first
shops in the modern sense used to deal with just one type of article, and
usually adjoined the producer (baker, tailor, and cobbler). In the nineteenth
century, in France, arcades were invented, which were a street of several
different shops, roofed over. From this there soon developed, still in France,
the notion of a large store of one ownership with many counters, each dealing
with a different kind of article was invented; it was called a department store.
One of the novelties of the department store was the introduction of fixed
prices, making haggling unnecessary and browsing more enjoyable. This is
commonly considered the birth of consumerism. In cities, these were multi-story
buildings which pioneered the escalator.
In the
1920's the first supermarket opened in the United States, heralding in a new
era of retail: self-service. Around the same time the first shopping mall was
constructed which incorporated elements from both the arcade and the department
store. A mall consists of several department stores linked by arcades (many of
whose shops are owned by the same firm under different names). The design was
perfected by the Austrian architect Victor Gruen. All the stores rent their
space from the mall owner. By mid-century, most of these were being developed
as single enclosed, climate-controlled, projects in suburban areas. The mall
has had a considerable impact on the retail structure and urban development in
the United States.
In
addition to the enclosed malls, there are also strip malls which are 'outside'
malls (in Britain they are called retail parks. These are often connected to supermarkets
or big box stores. Also, in high traffic areas, other businesses may lease
space from the supermarket or big box store to sell their goods or services
from. A recent development is a very large shop called a superstore. These are
sometimes located as stand-alone outlets, but more commonly are part of a strip
mall or retail park.
Local
shops can be known as brick and mortar stores in the United States. Many shops
are part of a chain: a number of similar shops with the same name selling the
same products in different locations. The shops may be owned by one company, or
there may be a franchising company that has franchising agreements with the
shop owners.
Some
shops sell second-hand goods. Often the public can also sell goods to such
shops, sometimes called 'pawn' shops. In other cases, especially in the case of
a nonprofit shop, the public donates goods to the shop to be sold. In give-away
shops goods can be taken for free.
There
are also 'consignment' shops, which is where a person can place an item in a
store, and if it sells the person gives the shop owner a percentage of the sale
price. The advantage of selling an item this way is that the established shop
give the item exposure to more potential buyers.
The
term retailer is also applied where a service provider services the
needs of a large number of individuals, such as with telephone or electric
power.
0 comments:
Post a Comment